Please note: This policy is for shishengs.com purchases only.

Customer Satisfaction Guaranteed

It is our desire that all shishengs customers be completely satisfied with their purchase.


To that end, if you are not completely satisfied with your purchase you may return it to us for a complete refund, minus any original shipping charges.


Return Instructions

In order to expedite your return, please follow the instructions below:

  • Pack all unused items into the original boxes in addition, all items must retain their original UPC stickers.
  • Pack inner item boxes into shipping cartons for travel to our warehouse.
  • Place a copy of the original packing slip inside the shipping carton detailing the reason for return and whether the return is for credit or exchange.
  • Returns should be made within 30 days of receipt of original shipment.
  • Original and return shipping charges will not be refunded.


Defective Item Return

For return of defective items please follow the instructions below:

  • Returns of defective items should be made within 30 days of receipt of original shipment.
  • Pack unused defective item/items into the original boxes.
  • Pack boxes into a shipping carton for travel to our warehouse.
  • Contact shishengs Customer Service at bena@shishengs.com, Monday through Friday 9am to 5pm ET for a return shipping label and product reorder.
    • A UPS call tag will be issued to pick up your package
    • A reorder will be placed to replace your defective item